Late Payment Policy

1. Invoices will be emailed to customers at least 2 weeks before they are due.
2. If an invoice is not received by the due date on the invoice OR arrangements are not made with Web Wizard Design prior to the invoice being due, the following policies will come into effect:
   1. If your payment is 5 DAYS LATE your site will be shut down until payment is made unless you have made alternate arrangements for payment with Web Wizard Design by submitting a trouble ticket and you have received acknowledgement from us that late payment is acceptable.
   2. If your payment is made 15 or more days past the due date on the original invoice, a 10% late fee will be added to the amount due. You will have two additional weeks to pay this penalty, during which time your site may remain shut down, at Web Wizard Design's discretion.
   3. Any account that is more than 30 DAYS OVERDUE where arrangements for payment have not not been made (or have been made but not honored) will be sent to collections. Web site contents and configuration information related to the offending customer's account may also be removed from our servers at our discretion.

If you receive an invoice that does not allow you at least 2 weeks to pay, or you do not understand the invoice, or you believe it was sent to you in error, or you believe that it contains an error, submit a trouble ticket as soon as possible.